Management and Conflict Resolution

Course Description

Topic 1. THE CONFLICT

Concept. Types of conflict.
Analysis of the conflict. Elements involved. Involved. Phases.
Conflict resolution, Detailed study of alternative solutions.
What does not work vs Operational alternatives.

Unit 2. Communication skills.

Effective communication and active listening

Unit 3. Styles of interpersonal relationship.

Inhibited, assertive and aggressive
Teamwork. Dimensions involved. Attitudes towards it.
Empathy
The leadership

Unit 4. Irrational beliefs vs rational thinking

Cognitive restructuring

Positive thinking vs learned helplessness

Unit 5. Emotional intelligence.

Concept.
Managing emotions.

Topic 6. Mediation.

When the negotiation does not work.

With the didactic methodology exposed, the time spent in the classroom and the performance of the proposed activities, individual or group, are essential for the monitoring of the program, being, therefore, mandatory, a time spent in the classroom not less than 75% of the teaching content of each module or topic, both in theory and in practice. This will be one of the evaluation criteria. Another criterion will be the continuous evaluation of the students for the accomplishment of works and the participation in the proposed forums. Likewise, the verification of the knowledge acquired through individual theoretical-practical work.

To pass the subject, students must obtain, in each assessment instrument, at least 50% of the score obtained.

In the event that the activities proposed during the course do not exceed the established minimum qualification requirements to pass the course, students must redo the work they have not passed in the previous call, keeping the marks obtained in the approved work and the presence in the classroom and active participation in forums and other activities.

The proposed teaching is based on:

In the principles of activity and participation
In the capacity of observation, study, reflection and active learning through individual and collective work.
In the capacity for autonomous learning; activating your own research path on the content at hand.
In building a community of knowledge
Students will have access to the content provided by the teacher, supplemented by readings, book chapters, news, professional experiences, etc.

There will be colloquia that will be held through forums of compulsory participation for students, based on ideas, topics or suggestions proposed by the teaching staff.

In the practical cases, the teacher will guide the reflections of the students and will propose the way of carrying out the practicals.

The tutorials will be carried out by video chat according to the proposed dates.

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